Frequently asked questions
Please check this FAQ first before contacting us.
Ordering
1. How can I place an order?
Select the product you need, choose the quantity, add it to your cart, and proceed to checkout to complete your purchase.
2. Can I order pellet stoves and spare parts online?
Yes. You can browse our pellet stoves, spare parts, accessories, and other heating products and place your order directly through our website.
3.Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will check the order status and let you know what options are available.
4.What payment methods are available?
Available payment methods will be displayed during checkout. You can select your preferred payment option and complete your purchase securely.
5. How long will it take to receive my order?
Delivery times depend on the product, availability, delivery address, and shipping method. Estimated delivery information will be provided during the ordering process when available.
6.What should I do if my order arrives damaged?
Please contact us as soon as possible and provide details and photographs of the damaged package or product. Our team will review the issue and assist you with the next steps.
7. How do I choose the right pellet stove?
The right stove depends on the space you need to heat, required heating power, installation requirements, and other features. Check the product specifications or contact us if you need assistance.
8. What should I do if I receive the wrong product?
Contact us as soon as possible with your order details and a photo of the product received. We will review the order and help resolve the issue.
9.How can I contact customer support?
You can contact us using the contact information available on our website. Please include your order number or product details so we can assist you more efficiently.
