Return and Refund Policy

1. Object This Return and Refund Policy regulates the conditions applicable to returns, cancellations, and refunds of products purchased through the website https://biocalor.shop. By making a purchase, the customer accepts the conditions described in this document.

2. Seller Identification

• Owner: BioCalor España

• Address: Calle de Alcalá, 145, 28009 Madrid, Comunidad de Madrid, Spain

• Phone: +34689659296

• Email: contact@biocalor.shop

• Website: https://biocalor.shop

3. Right of Withdrawal In accordance with Royal Legislative Decree 1/2007, consumers and users have the right to withdraw from a distance purchase within a period of 14 calendar days from the receipt of the order, without the need to justify their decision. To exercise this right, the customer must communicate their decision unequivocally by sending an email to: contact@biocalor.shop indicating:

• Name and surname.

• Order number.

• Date of receipt.

• Product or products to be returned.

4. Conditions for Accepting a Return For a return to be accepted, the products must:

• Be in perfect condition.

• Not have been used or consumed.

• Keep their original packaging whenever possible.

• Retain labels, seals, and identifying elements.

Products showing signs of use, deterioration, or improper manipulation may be rejected.

5. Return Costs Unless the return is due to an error by BioCalor España or a defective product, the return shipping costs will be borne by the customer. The customer will be responsible for organizing the return transport of the goods.

6. Damaged or Incorrect Products If the customer receives a product that is:

• Damaged during transport.

• Defective.

• Different from the one requested.

They must notify contact@biocalor.shop within a maximum period of 48 hours from the receipt of the order. The communication must include:

• Order number.

• Description of the incident.

• Photographs of the product and the packaging.

Once the incident is verified, BioCalor España will proceed, as appropriate, to:

• Replace the product.

• Refund the paid amount.

• Offer an alternative solution agreed upon with the customer.

In these cases, all associated costs will be borne by the seller.

7. Products Excluded from Return For reasons of safety, hygiene, or the nature of the product, the following cannot be returned:

• Partially or totally used or consumed products.

• Products damaged due to causes attributable to the customer.

• Customized products or those manufactured to customer specifications.

• Products whose original packaging has been destroyed in a way that prevents their resale as a new product.

8. Return Procedure Once the return is authorized, the customer must send the products to the address indicated by our customer service. It is recommended to use a shipping service with tracking and keep the shipping receipt until the process is completed.

9. Refunds Once the returned merchandise is received and verified, BioCalor España will proceed with the corresponding refund. The refund will include:

• The amount of the returned products.

• The initial shipping costs when legally applicable.

The return costs assumed by the customer will not be refunded, except in cases of seller error or a defective product.

10. Refund Period The refund will be made within a maximum period of 14 calendar days from the receipt of the returned merchandise or from when the customer provides valid proof of the return. Since the only accepted payment method is bank transfer, the refund will be made by bank transfer to the bank account provided by the customer.

11. Order Cancellation The customer may request the cancellation of an order at no cost provided that it has not been dispatched. Once the order has been delivered to the carrier, the cancellation will be governed by the conditions of the right of withdrawal set forth in this policy.

12. Dispute Resolution In case of disagreement related to a return or refund, the customer may contact our customer service to seek an amicable solution. Additionally, they can use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/

13. Modifications BioCalor España reserves the right to modify this Return and Refund Policy to adapt it to legal, commercial, or operational changes. The current version will always be the one published on this page.

14. Contact For any inquiries related to returns or refunds:

• BioCalor España

• Email: contact@biocalor.shop

• Website: https://biocalor.shop