Privacy Policy

1. Data Controller In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users are informed that the personal data provided through the website will be processed by:

• Data Controller: BioCalor España
• Address: Calle de Alcalá, 145, 28009 Madrid, Comunidad de Madrid, Spain
• Phone: +34689659296
• Email: contact@biocalor.shop
• Website: https://biocalor.shop

2. Purpose of Processing The personal data provided by users may be processed for the following purposes:

• To manage orders, purchases, and product deliveries.
• To process payments and billing.
• To manage inquiries, requests for information, or quotes.
• To maintain the commercial relationship with clients and users.
• To send communications related to orders and contracted services.
• To send commercial communications and promotions, where prior consent exists.
• To comply with legal, tax, and administrative obligations.
• To prevent fraud and ensure the security of the website.

3. Data We Collect We may collect the following categories of data:

• Identifying data: Name and surname, Identity document when necessary, Company name (if applicable).
• Contact data: Postal address, Email address, Phone number.
• Billing data: Tax ID, Data necessary for issuing invoices.
• Transaction data: Purchased products, Order history, Payment information.
• Browsing data: IP address, Device and browser type, Information obtained through cookies and similar technologies.

4. Legal Basis for Processing The processing of personal data is based on one of the following legitimate reasons:

• The execution of a contract of sale.
• The consent given by the user.
• Compliance with legal obligations.
• The legitimate interest of the data controller to ensure website security and improve services.

5. Data Retention Personal data will be kept:

• As long as a contractual or commercial relationship exists.
• During the periods required by tax and commercial regulations.
• Until consent is withdrawn when the processing is based on it.
• As long as legal liabilities may arise.

Once these periods have ended, the data will be deleted or blocked in accordance with current legislation.

6. Data Recipients Data may be communicated to third parties when necessary for the provision of services:

• Transport and logistics companies.
• Banking entities and payment providers.
• Tax, accounting, or legal advisors.
• Technology and web hosting providers.
• Public administrations when there is a legal obligation.

Under no circumstances will personal data be sold to third parties.

7. International Transfers In general, international data transfers outside the European Economic Area (EEA) are not carried out. If providers located outside the EEA are used, such transfers will only be made with the appropriate safeguards provided for in the GDPR.

8. User Rights Users can exercise the following rights:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to object.
• Right to restriction of processing.
• Right to data portability.
• Right to withdraw consent at any time.

To exercise these rights, you can send a request to:

• Email: contact@biocalor.shop

The request must clearly identify the interested party and indicate the right they wish to exercise. Likewise, if you consider that your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es

9. Data Security BioCalor España adopts appropriate technical and organizational measures to ensure the security of personal data and prevent its alteration, loss, unauthorized processing, or access. However, the user must be aware that security measures on the Internet are not absolutely invulnerable.

10. Commercial Communications When the user has given their express consent, they may receive commercial communications about products, promotions, offers, and news related to the company’s activity. The user may unsubscribe at any time using the link included in the communications or by sending an email to contact@biocalor.shop.

11. Minors This website is not directed at minors under 18 years of age. BioCalor España does not knowingly collect personal data from minors. If it is detected that a minor has provided personal data, it will be deleted as soon as possible.

12. Cookies The website uses cookies and similar technologies to improve the user experience and analyze website usage. Detailed information about the use of cookies is available in the Cookie Policy.

13. Changes to the Privacy Policy BioCalor España reserves the right to modify this Privacy Policy to adapt it to legislative, jurisprudential, or operational changes of the website. The modifications will be published on this same page and will enter into force from their publication.